Investor Presentaiton
ANZ 2023 Half Year Results
DIGITAL PLATFORMS - SCALABLE OPERATING LEVERAGE, CAPITAL LIGHT
Payments¹, m
9%
321
295
148
161
171
Direct Integration Payments 1,2, m
NPP Agency Payments 1,2, m
Platform Cash Mgmt. Accounts³, k
26%
31%
32%
125
20
411
99
15
312
231
64
58
8
32
76
52
1H22
1H23
1H19 1H20 1H21 1H22 1H23
1H19 1H20 1H21 1H22
Payments made by customers to their
suppliers and employees through our
digital channels
1H23
Covers payments initiated via Web &
Mobile, direct integration with ANZ or via
agency agreements whereby ANZ clears
payments on behalf of other banks
1H19 1H20 1H21 1H22 1H23
• Automated payments initiated via direct
integration between the banks' and our
customers' systems
• Enables a high degree of automation and
control for customers, replacing manual
processes with a scalable alternative that
removes the need for human
intervention
0
1H19
1H20
1H21
• A service whereby ANZ clears & settles real-
time payments for customers of Appointer
banks on their behalf
• Powering other banks' customers with real-
time payments
•
•
Deposit management for entities holding
funds on behalf of their clients
Supporting CX in provision of client
money accounts to activate
services/transactions
Digital Self Service
.
Extended Digital Self Service capability to
New Zealand, reducing customer effort,
manual error risk and operational rework
• Removed ~30 manual forms involved in
enabling Digital Self Service for Australian
customers
• 20% increase in Digital Self Service usage
Data Insights
Developed MLOps cloud framework to
enable Machine Learning insights at scale
Enhanced data insights delivered through
our web platform, Transactive Global,
providing customers with near real-time
access to Australian consumer spend
analysis
•
API Integration
Delivered FX Rates API in New Zealand,
integrating ANZ's FX liquidity into our
customers' internal systems, allowing
them to execute FX transactions
seamlessly and without manual
intervention
Incidents per Million Payments
0.02 incidents per million payments for
1H FY23, delivering quality and resilient
payment platforms for customers despite
growing volumes
Platform initiatives are enabling additional revenue opportunities within ANZ Payments & Cash Management
1. Number of payments
2. Subset of total payments
3. Number of Australian virtual client monies accounts
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