BBVA Bancomer/2018 Annual Report
About this report
GRI 102-46, 102-49, 102-50 and 102-54
The 2018 Annual Report sets out the initiatives, activities and results of Grupo
Financiero BBVA Bancomer, S.A. de C.V. The information we report covers the
period running from January 1 through to December 31, 2018. The information
addresses economic, social and environmental issues in line with BBVA
Bancomer's Responsible Banking strategy. The report is available for consultation
on the BBVA Bancomer website (https://investors.bancomer.com/).
The 2018 Annual Report was prepared in accordance with the following GRI reporting principles:
Principles for defining report content
Completeness
Sustainability
Context
Coverage
Unless otherwise stated, the Annual Report covers the following companies that make up
Grupo Financiero BBVA Bancomer, S.A. de C.V.:
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BBVA Bancomer, S.A.
Casa de Bolsa BBVA Bancomer, S.A. de C.V.
BBVA Bancomer Servicios Administrativos, S.A. de C.V.
BBVA Bancomer Operadora, S.A. de C.V.
BBVA Bancomer Gestión, S.A. de C.V.
Seguros BBVA Bancomer, S.A. de C.V.
BBVA Bancomer Seguros Salud, S.A. de C.V.
Pensiones BBVA Bancomer, S.A. de C.V.
The information contained
in this report addresses the
material issues for the Bank and
its stakeholders and the results
reported herein allow readers to
gauge the performance of BBVA
Bancomer during 2018 in rela-
tion to these issues.
BBVA Bancomer devised its
Responsible Banking strategy in
response to the Sustainable Development
Goals established by the United Nations and
by identifying the areas in which it can generate
the greatest positive impact.
The sustainability landscape in which the Bank
now operates is described in the letters from the
Chairman of the Board and Deputy Chairman of
the Board of BBVA Bancomer. The Bank regularly
reports its understanding and performance
on sustainability issues and conveys how it
seeks to positively impact its value chain
in the long run.
Contents
When compiling and consolidating the information for 2018 and targets for 2019 and following
years, the Bank conducted interviews and polled the heads of each division and area in order to
collect the most relevant data.
The Investor Relations Department and the Corporate Responsibility and Reputation Department
are tasked with preparing the Annual Report.
Accuracy
Balance
Quality
Reliability
Comparability
Timeliness
Materiality
The materiality matrix was
updated in order to report
on the most relevant issues
for BBVA Bancomer and its
stakeholders, thus strengthening
communication and
consolidating the Responsible
Banking strategy.
Standards used to draw up the report
Global Reporting Initiative
This is the eleventh Annual Report to follow the framework of the Global Reporting Initiative (GRI).
This report has been drawn up in accordance with the Comprehensive option of the GRI Standards.
Principles for defining report quality
Principles for defining report content
older Inclusiveness
BBVA Bancomer has
different means of interacting
with stakeholders and has set up
two-way communication channels
so that it can listen to and understand
their needs and interests. Since 2009,
BBVA Bancomer has been moving closer
to its stakeholders through a formal
materiality matrix exercise, which we
will explain in due course and which
was last updated in 2018.
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