LCI Industries Investor Presentation Deck
LEADER IN CUSTOMER EXPERIENCE
EAA
thopodes
SHOUTS
LIPPERT SCOUTS
OLIVMY
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Improving the Customer Experience for all
• Proven, always-on listening methodology connecting end user
feedback to the Lippert team to create meaningful and desired
improvements to products, processes, and services
• Engaged with all Customers via Care Center forecasting
nearly 2 million interactions by end of year
Leveraging feedback to improve
• 27k members in our online communities, Scouts and Captains
• Engaging directly with end users through Brand Ambassadors +
Partners, as well as attending non-traditional RV events to reach
more RVers' voices
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• Annual satisfaction studies completed to inform services and
program roadmaps
Providing support wherever, whenever
Care Center dedicated to providing 24/7 support on technical needs,
parts ordering, and product information
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• Launched RV Owner School in 2022 to teach RVers practical,
hands-on knowledge for use + maintenance
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• Rich library of videos + documentation for every product, use, and
installation
LCI INDUSTRIES 10View entire presentation