FY21 Results
3-year Strategic Plan FY19-22
OUR VISION The bank that our customers, staff and partners want their friends, family and colleagues to bank with.
BRAND AWARENESS
> Building the Auswide Brand through
consistent messaging and enhanced
customer service
> Leverage QRL membership base, increase
broker flows and expand community
engagement
> QLD / SEQ key growth opportunity
PARTNERSHIPS
> Build partnerships that support retail banking
growth across platforms and via member and
community-based organisations
> Achieve distribution reach beyond Auswide
Bank physical and digital offerings
> Cost effective channels
DIGITAL AND CUSTOMER HUB
> Improve the customer experience through
capable digital implementation
> Support customer transition from branch to
digital, drive higher product conversion rates
increasing RONTA
> ROI discipline extending digital solutions that
solve customer and back office challenges
EFFICIENCY
> Improve efficiencies by automating processes
and simplifying products
> Improve broker service proposition via faster
turnaround times and consistency
> Continue to optimise investment to growth
opportunities/channels
STRENGTH
> Strengthen the bank through enhancing staff
capabilities, reducing errors and further
developing risk audit processes
> Enhance cyber risk resilience and fraud
detection capability
> Continue to mature diversified funding lines
and particularly customer deposits improving
self-funding ratio
> Optimise capital efficiency and strength
NON-ORGANIC GROWTH
> Reviewing M&A, Fintech and other partnering
opportunities to drive scale.
INVESTOR PRESENTATION | FY21 Results - 27 August 2021
25
25View entire presentation