Wholesale Banking Performance Analysis
Reputation and Corporate Responsibility
Personal Banking MFI customer satisfaction¹
Customer
(%)
74.1
-5.1%
79.3
0.8%
78.5
69.0
Mar 09 Sep 09 Mar 10 Sep 10 Mar 11 Sep 11
Weighted average of three major bank peers
Mar 12
NAB
► Lowest SVR of the major banks since June 2009
▸ First to abolish overdrawn and monthly account service
fees on personal transaction accounts
► Customer satisfaction reached a 15 year high
during 1H121
Net new transaction accounts have grown 12 fold
since 1H09
▸ Microfinance program continues to grow with $130m
committed to helping Australians with low incomes
Recognition
People and Community
► Investment in education through NAB Schools First
which supports school/community partnerships
▸ Total days volunteered 25,633 during 2011
▸ Australia's #1 arranger of project finance to Renewable
Power, having arranged over $1.3bn across wind farms,
biomass and landfill gas projects over last six years²
▸ One of two launch signatories to the United Nations
Environment Program, Finance Initiative 'Natural
Capital Declaration'
TOAGE OF
THE YEAR
MORTGAGE
GOLD
WINNER
Money
MAGAZINE
AWARDS
2011
HOME TENDER
WORLD'S MOST
ETHICAL
COMPANIES
WWW.ETHISPHERE.COM
OF
THE YEAR
EOWA
Employer
of Choice for
Women
11
(1) Roy Morgan Research, Aust MFIs, population aged 14+, six month moving average. Customer satisfaction is based on customers who answered very/fairly satisfied.
NAB compared with the weighted average of the three major banks (ANZ, CBA, WBC)
(2) NAB analysis ranking against four major domestic banks - cumulative volume. Data Source: Project Finance International 2006-2011 APAC MLA League Tables
US$ Project Allocation.
UNITED NATIONS
WORLD
ENVIRONMENT
DAY AWARDS
CATEGORY
WINNER
ASSOCIATION OF AUSTRALIA 2011
National Australia Bank
12
Summary
▸ Global macro outlook still challenging – likely to remain so
▸ Balance sheet strength and cost discipline provide
strong foundation
Good progress on our strategic priorities but still more to do
execute on UK business model change
- continue to advance technology deployment
- maintain momentum in Australian franchise
- further develop NAB's reputation with customers,
employees and community
▸ Focused on improving returns
National Australia BankView entire presentation