Investor Presentaiton
Quality excellence drives customer confidence and satisfaction
Design for Quality Gates Open
DFQ Backlog - Total Year End
||
- 42%
Q
Delivery Quality to Customer
# of Demerits/Unit - Avg Year
- 67%
Leg. AT
Leg. AT + Leg. BT
Pre Acq
April 2021
March 2022
March 2023
Pre Acq
April 2021
March 2022
March 2023
# of Surveys
Customer Net Promoter Score
NPS Score
350
9
300
ba
250
8.5
8
200
150
7.5
7
100
LENE
6.5
50
0
6
TREN
MAYA
17/18
18/19
19/20
20/21
21/22
FY22/23
© ALSTOM SA 2023. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is
provided without liability and is subject to change without notice. Reproduction, use, alter or disclosure to third parties, without express written authorisation from Alstom, is strictly prohibited.
ALSTOM
10View entire presentation