Financial Review Quarter 3 2023

Santander Portugal continues to drive its commercial and digital transformation, boosting customer loyalty and experience Total customers (mn) -5% Active customers (mn) Digital customers (mn) +8% +3% 3.0 2.9 1.1 1.8 1.8 Sep-22 Sep-23 Sep-22 Sep-23 1.2 Sep-22 Sep-23 The Bank continues executing its commercial and digital transformation, aiming at providing first-class service to customers, by simplifying its offer and processes, which is: Contributing to the sustained growth in the number of active customers (+3%); Translated into the continued increase in digital customers (+7%), underpinned by our focus in providing a seamless experience across channels. Santander (1) YTD data. 7

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