Investor Presentaiton

Intense competition with informed customers accessing better deals Proactive intervention and rewarding loyalty to defend market share Market activity has driven 32% increase in acquisitions and retentions Acquisitions and Retentions A Increased churn spread to rest of market to 7ppts from 4ppts Customer Churn agl Customers accessing competitive market offers up year on year Only 14% of customers remain on standing offers Standing Offer vs. Market Offer 25% 814k 592k 616k 20% 15% 80% 81% 84% 86% 10% 5% 20% 19% 16% 14% 0% FY16 Oct YTD FY17 Oct YTD FY18 Oct YTD Oct-14 Apr-15 Oct-15 Apr-16 Oct-16 Apr-17 Oct-17 Oct-14 Oct-15 Oct-16 Oct-17 Acquisitions Retentions - AGL Actual Rest of Market Standing Offer Market Offer Investor Day | 13 December 2017 35

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