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■ Opportunities and Challenges Digital transformation: • The main opportunities and challenges of the financial system are related to digital transformation, in particular with a focus on improving the customer experience and, more recently, on reviewing more efficient and effective operating models to serve the customer. It is expected that this movement will be driven by the implementation of Open Banking, reconfiguring the financial system with new players and alliances. KPMG © 2021 KPMG Auditores Independentes Ltda., a Brazilian limited liability company and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. BD210890 Página | 97

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