The NICE Actimize Advantage

NICE the Only Vendor Named a Leader by Gartner for Both Workforce Engagement Management and Contact Center as a Service Gartner Magic Quadrant for Contact Center as a Service, 2021* Gartner Magic Quadrant for Workforce Engagement Management, 2021* Magic Quadrant Figure 1: Magic Quadrant for Contact Center as a Service ABILITY TO EXECUTE CHALLENGERS Evolve IP Five9 Content Guru 8x8 Vonage Odigo Lifesize ( Worldline LEADERS Genesys NICE CXone Talkdesk Amazon Web Services Talkdesk NICHE PLAYERS VISIONARIES COMPLETENESS OF VISION As of June 2021 Gartner, Inc Gartner Genesys NICE CXone ABILITY TO EXECUTE Figure 1: Magic Quadrant for Workforce Engagement Management CHALLENGERS LEADERS Eleveo Lifesize NICHE PLAYERS COMPLETENESS OF VISION Verint Calabrio Genesys Aspect Software NICE VISIONARIES As of February 2021 Gartner, Inc Gartner Verint 18 *This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from [insert client name or reprint URL]. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER and GARTNER logo are the registered trademarks of Gartner Inc., and/or its affiliates in the U.S. and internationally and have been used herein with permission. All rights reserved. NICE NICE

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