Investor Presentaiton

55 56 T25 scorecard Our commitments and metrics Customer experience Market leading CX with ⚫ eNPS >40 by FY25 •SNPS uplift of +25 by FY25 Getting it right for customers. •>90% 'Once and Done' by FY25 (C&SB) ⚫ 90% rating in support and engagement by FY25 (TE) Reduce our complaints One-third by FY23, 50% by FY25 (C&SB) >95% of billing disputes will be resolved in 1 cycle by FY25 (TE) Grow Telstra Plus members (#) and engagement (%) 5.4m and 70% by FY23 6m and 80% by FY25 Grow digitally active users by 2m to 8.5m FY25 (C&SB) Improve availability of infra.. assets for customers, by FY25 250 new towers 6,000km of fibre deployed Page 55 Copyright TelstraⒸ Network & Technology Network leadership; by FY25: -95% pop. coverage for 5G >80% of traffic on 5G 3G closed in FY24 Win majority of key surveys for best fixed/mobile network including Coverage, and Overall customers speeds for mobile FY23-FY25 Double metro cell sites by FY25 to densify the network Expand regional coverage 100,000km2new coverage by FY25 Growth and value Underlying EBITDA ⚫$7.5-8.0b by FY23 New ways of working Remain at 90th percentile employee engagement ⚫Mid-single digit CAGR FY21 (equivalent to high- to FY25 Underlying ROIC ⚫-8% by FY23 • Grow beyond to FY25 Underlying EPS: High-teens CAGR FY21 to FY25 Maximise fully-franked dividend and seek to grow over time Maintain cost discipline ⚫ $500m net fixed cost out from FY23 to FY25 while investing for growth Maintain leading operating cost metrics for full-service telco Maximise value from infra. Amplitel EBITDAAL CAGR - low-to-mid single digit InfraCo Fixed EBITDAAL CAGR low-single digit performance norm) Improve agile maturity of teams, with 70% scoring above 4 by FY25 Halve our time to market for products and services from FY22 to FY25 50% increase in representation of Data & Analytics workforce by FY25 Direct software engineering workforce delivering -2x the percentage of strategic development work by FY25 Digital leadership All key service transactions Responsible business Enable renewable energy with customers are capable of generation equivalent to being conducted digitally by FY25 100% of key business processes enhanced/ improved using Al by FY25 Reach top 20% in Digital Capability Index by FY25 100% API-first architecture for customer management, product development, and external monetisation Move -90% of applications to the public cloud by FY25 Note: Commitments are baselined to FY21, except where stated otherwise and see disclaimer slide in relation to financial ambitions. 100% of our consumption by 2025 Reduce absolute emissions from FY19 by at least 50% by 2030 Increase digitally active customers by 2m, including building digital skills for 500k Australians, by FY25 Help keep 1m customers in vulnerable circumstances connected each year from FY22-25 4-7pt uplift in RepTrak reputation score by FY25 Investor Day Appendix T 28

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