ADIB 9M 2023 Earnings Report
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Update on Strategy Progress
ADIB continues to deliver on its strategy in 2023
Continuous
Innovation
Key product launches
•
Salary cash back campaign
Digital on-boarding for business banking
⚫ New cash back card
UAE's first long term home finance fixed rate
• Remittance programs to new corridors
Amwali Youth Account
10,701 Accounts
Asset Management
$142 mn
Global Sukuk Fund
Segment
Focused
UAE Nationals
Grow wholesale banking
Retail sales
Attract new customers
+52,300
+7%
+14%
+157,000
New to bank UAE Nationals
Financing growth YoY
Asset growth YoY
New customers
مصرف أبوظبي الإسلامي
ADIB
Payment Service
AED 3.9 mn
Revenue
Deepen relationships
1.50
Cross-sell Ratio
Digital
Excellence
Digitize processes
Digitize channels
Automate processes
Leverage digital channels
Paperless strategy:
91%
Overall STP
98% Payments: Volumes received
from Mobile App & Online
Channels
49% Personal finance
63 bots
4.70/5
4.54/5
AppStore rating
*
Google Play rating
5m
Papers
Saved
(2022)
Sustainable
Future
Leader in financial conduct
Employer of choice
Included in ESG MSCI
MSCI
GRI
Sustainable
Derions
ESG RATINGS
Leaders Index
$2bn in sustainable
finance
78%
Employee engagement index
Best customer experience
#1
Number 1 bank NPS in UAE: 78%
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