RBC Business Segments and Market Strategy slide image

RBC Business Segments and Market Strategy

Investor & Treasury Services " Specialist provider of asset services, custody, payments and treasury services for financial and other institutional investors worldwide - Rated by our clients as the #1 global custodian for five consecutive years (1) - Awarded UCITS and Private Equity/Real Estate Fund Administrator of the Year (2) and European Transfer Agent of the Year (3) ■ Leader in Canadian dollar cash management, correspondent banking and trade finance for financial institutions globally; named Best Trade Finance Bank in Canada (4) Funding and liquidity management for RBC Net income ($MM) 556 Strategic Priorities RBC In Canada, to be the #1 provider of domestic custody, asset services and cash management products Compete as a leading provider of asset services in the largest offshore fund domicile markets of Luxembourg and Ireland Continue to deliver a high-level of investment in client- focused technology solutions Enhance our client centric service and improve efficiency Efficiency ratio 528(6) 370(5) 441 339 2013 2014 2015 142 143 Q1/2015 Q1/2016 75% 2013 68% 66% 64% 2014 2015 Q1/2016 20 Business segments (1) Global Investor/ISF magazine's Global Custody Survey 2015. (2) Custody Risk European Awards 2015. (3) Funds Europe Awards 2015. (4) Global Finance Magazine 2015. (5) Excludes a loss of $44MM ($31MM after-tax) related to the integration of Investor Services. This is a non-GAAP measure. For additional information see slide 40. (6) Excludes the net impact of additional month of earnings of $42MM ($28MM after-tax) related to aligning of Investor Services reporting period to that of RBC.
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