Investor Presentaiton

CUSTOMER METRICS LARGE CORPORATE & INSTITUTIONAL - RELATIONSHIP STRENGTH INDEX¹ CORPORATE & INSTITUTIONAL BANKING - INTEREST RATE HEDGING³ Relationship Strength Index FOREIGN EXCHANGE4 Relationship Strength Index (Index) 620 600 640 (Index) 650 580 600 600 560 560 540 520 520 480 550 500 500 480 440 450 2016 2017 2018 2019 2020 2013 2014 2015 2016 2017 2018 2019 2020 2013 2014 2015 2016 2017 2018 2019 2020 Peer 1 Peer 2 Peer 3 NAB Peer 1 Peer 2 Peer 3 -NAB Peer 1 Peer 2 -Peer 3 -NAB INSTITUTIONAL NPS1,2 40 30 DEBT MARKETS ORIGINATION5 Relationship Strength Index (Index) 600 TRANSACTIONAL BANKING6 Relationship Strength Index (Index) 550 20 550 10 500 0 500 -10 450 -20 400 2017 2018 2019 2020 450 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020 Peer 1 Peer 2 Peer 3 NAB Peer 1 Peer 2 Peer 3 NAB Peer 1 Peer 2 Peer 3 NAB All data from Peter Lee Associates, Australia. Based on top four banks by penetration. Relationship Strength Index (RSI) is based on a combined measure of most qualitative evaluations. Corporate and Institutional Relationship Banking Survey 2020 Net PromoterⓇ and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld Interest Rate Derivatives Survey 2020 (1) (2) (3) (4) Foreign Exchange Survey 2020 (5) Debt Securities Origination Survey 2020 43 (6) Transaction Banking Survey 2020 National Australia Bank

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