Financial Performance and Digital Progress Update
Digital Progress: All-Bank
Canada: Progress across all key metrics as customer adoption of Digital continues.
Pacific Alliance: Continued digital progress with steady increase in digital and mobile customers across all countries.
DIGITAL ADOPTION (%)
+5%
ACTIVE
7,524
8,073
8,733
8,733 9,174
+180 bps
DIGITAL USERS
( %23'000 )
6,316
+45%
56%
59%
59%
61%
50%
2019 2020 2021 2022
Q4/22 Q4/23
43%
+1,780 bps
+9%
2019
2020
2021
2022
Q4/22 Q4/23
ACTIVE
DIGITAL SALES (%)
MOBILE USERS
( %23'000 ) 1
5,903
6,727
7,496
7,496 8,146
4,513
+81%
2019
2020 2021
2022
Q4/22 Q4/23
+120 bps
+140 bps
50%
50%
51%
42%
36%
28%
SELF-SERVE
TRANSACTIONS
89%
92%
92%
92%
93%
81%
+2,340 bps
(%)
+1,230 bps
2019
2020
2021
2022
Q4/22
Q4/23
Definitions
Digital Sales (% of retail unit sales using Digital platforms, excluding auto, broker originated mortgages and mutual funds)
Digital Adoption (% of customers with Digital login (90 days) / Total addressable Customer Base)
Digital Users: # of customers who logged into website and / or mobile in the last 90 days
Mobile Users: # of customers who logged into mobile in the last 90 days
Self-serve Transactions: % of Financial transactions through Digital, ABM, IVR
12019 uses historical estimation based on available mobile user data for Colombia and Chile
2019 2020
2021
2022
Q4/22 Q4/23
22
22View entire presentation