Investor Presentaiton
94
ANNUAL INTEGRATED REPORT 2021 | AXTEL
In 2021 the ALFA Transparency Mailbox received 27 complaints
corresponding to Axtel. Of these complaints and others that remained
pending from the previous year, 24 were addressed and fully resolved
during this period, while six are still being processed and another six
were considered unfounded.
Since 2020 these channels have been available to receive complaints
related to non-compliance with the hygiene and safety protocols
defined in the face of the health crisis due to COVID-19. This year we
have received no complaints on this subject.
Regarding cases of corruption, discrimination, conflicts of interest, anti-
competitive practices, violations of human rights, privacy or leakage of
customer data, we received no complaints in 2021. There were also no
critical concerns to notify to the Board of Directors in 2021.
COMPLAINTS RECEIVED IN THE ALFA
TRANSPARENCY MAILBOX
Transparency mailbox complaints
Type of complaints
Inappropriate treatment of
5
Number Percentage
19%
employees
Asset preservation
0%
Inappropriate treatment of
4
15%
customers
Policy compliance
Personal relationships
Conflicts of interest
Others
Total
00-
22
0%
0%
1
4%
17
63%
27
100%
We did not receive any significant fines nor
did we record any legal actions or monetary
losses related to unfair competition practices
or non-compliance with standards or voluntary
codes on marketing communications.
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