Investor Presentaiton
DATA-DRIVEN ORGANISATION
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70%
Data models running online, covering
different business processes
Automation rate in the retail lending
process in 2021
40%
Contribution to sales, powered by data-
driven models in 2021
KEY DATA-RELATED INITIATIVES DURING 2021
Implementing non-financial recommender engine
Running data and Al trainings for middle management
Improving analytics for business customers
Predicting and improving NPS with data-driven models
Improving natural language understanding capabilities
Improving customer churn analytics
DATA IN BANKING
Use of data analytics to cover core banking
processes with impact on decision making,
automation, sales, customer satisfaction,
efficiency
DATA BEYOND BANKING
Use of data analytics for data monetisation
and to create additional value for customers,
the Bank, and the ecosystem
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