Seeing Beyond Numbers
Q1 2022 | Key highlights
Commercial Banking
Increased our Inventory
Financing credit line
authorizations by 13%
Q/Q, reaching $6B
Expanded our Real
Estate pipeline to $4.3B,
up 9% Q/Q
Generated close to $200MM
of New Business Volume in
Equipment Financing
Maintained a net promotor
score of over 50 or
'excellent'
Capital Markets
Hired new talent in our
diversified group to
provide strategic advice to
commercial clients
Hired a new real estate
research team, allowing
us to triple issuer names
under coverage
Participated in multiple
government green bond
issuances in Canada
Personal Banking
Launched a new
customer loyalty team to
proactively reach out to
customers
Announced a new strategic
partnership with Brim
Financial to enhance our end-
to-end customer journey for
our suite of VISA products,
reduce manual processes by
90% and vendors to issue a
card from five to one
Experienced strong
customer demand for
our mobile app, with
over 25% of active online
banking customers
downloading the app
ESG & Culture
Reduced corporate
office space as part of
Future of Work strategy
Appointed Bindu Cudjoe
as Chief Legal Officer and
Corporate Secretary
Published first-ever ESG
Report
Seeing Beyond Numbers
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