Investor Presentaiton
•
Digital Engagement / Technology Innovation
Mobile Applications
•
•
•
.
Mobile Banking for multilingual Retail customers with
Interest certificate & Positive Pay feature enabled
Gold Loan customers, FATCA declaration, FD nominee
registration via DCB Mobile Banking
Zippi paperless and digital onboarding journey for new
-
customers
WhatsApp Banking
SMS Banking and Missed Call services
1
•
Alliances
•
Bank is digitally acquiring NTB customers in partnership with
Niyo.
Co-lending- Bank has 10 active partners.
Bank is now integrated with the GOI Income Tax Portal (TIN 2.0)
i.e., DCB is now a designated Agency bank to collect Income
Tax and other Direct Taxes on behalf of the Central Board of
Direct Taxes (CBDT)
Customer Friendly Onboarding Process
3
DO
DCB BANK
2
4
Technology Adoption
•
•
•
•
•
•
•
•
•
Blockchain - adopted 'Blockchain' for use cases such as
multi authentication for ATM management
AR/VR banking - AR implementation for use cases as
branch locator
API Banking - 200+ services in API sandbox
Social Command Center - for customer servicing and
marketing
Web Applications
Internet Banking for both Retail and Corporate customers -
functionality across deposit products, payment services and
others
NEFT/RTGS 24*7 is available via Internet Banking
DCB Remit-flagship product for foreign exchange
remittance
DCB EazyBee - reimagined and simplified user journey for
Mutual Fund investments
NRI Online platform - NRI customer onboarding platform
Customer Investment Declaration Form
My Documents - user-friendly portal for documents related
to customers
New Intranet portal with user friendly experience
IMPS transactions are enabled for NRI Customers.
Customers can perform transaction from Mobile Banking,
Internet banking or DCB Bank Branch
New Mode of payment i.e. ENACH enabled in Gradatim for
gold loan customers.
•
WWW
.
Paperless onboarding process with e-KYC/ Video KYC
•
Fully digitized end to end customer onboarding product (CUBE).
5
•
Self Service Kiosks at branches with new feature of dormant
account activation
Video based personal discussion
CIDF (Customer Investment Declaration Form) acceptance taken
from customer
Customer intimation on amendment processing
14View entire presentation