Group Financial Results

2020 Achievements Successful navigation through the pandemic with clear priorities Bank of Cyprus Holdings • Protection of staff and customer health, while ensuring operational resilience of the Bank . c. €1.4 bn new lending to support the recovery of the Cypriot economy • Payment holidays until end of 2020 to >25k customers (€5.9 bn) Group Financial Results for the year ended 31 December 2020 Significant progress on balance sheet de-risking despite challenging environment • €2.1 bn NPEs reduction pro forma¹; €1.5 bn NPE sales and €0.6 bn organic Gross NPE ratio reduced to 16%1 (7%¹ net) and NPE coverage increased to 59%1, both pro forma RWA intensity reduced to 53% pro forma¹ Asset quality management throughout the pandemic • Provision of support to impacted customers to alleviate short term cash flow burden Close monitoring of loans in moratoria Encouraging performance since the end of moratorium (31 December 2020); €3.8 bn of performing loans had an instalment due by 19 March 2021 and 96% of those resumed payments Careful cost management • Total operating expenses² in FY2020 down 12% yoy • C/I ratio at 60%² for FY2020, broadly flat yoy Digitally engaged customers increased to 75%, up 6 p.p. yoy Launch of New Strategic Plan and Medium Term Targets • Single digit NPE ratio by the end of 2022 • Return of Tangible Equity (ROTE) of c.7% 1) Pro forma for Helix 2 (Portfolio A and B). Calculations on a pro forma basis which assume legal completion of the transaction 2) Excluding Special Levy and contributions to SRF and DGF 4

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