Capital First Investor Presentation September 2018
Culture @ IDFC FIRST Bank
Section 1: Vision
partic
"The founding years, which I call the next five years, are
particularly important, as the DNA we establish now will be
hard to correct later. We will make every effort to sell the
right products to customers, avoid mis-selling, avoid selling
such third-party products that make wonderful fees for us
but at the cost of expensive products for the customer. If we
make a mistake, we will apologise and correct it. After all,
we do not want to take this Bank to great heights in profits
and profitability while having earned any penny that truly
does not belong to us."
(Annual Report 2018-19)
GE
We want to touch the lives of millions of Indians in
a positive way by providing high quality banking
services to them, with particular focus on aspiring
consumers and entrepreneurs of our new India, using
contemporary technologies
of wha
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avoid
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"
Culture is not just about how things get done
around here, it's a much longer list such as, about
how people conduct themselves in office and in
society, how committed they are to the mission,
how to resolve conflicts, not using offensive or
abusive words, imbibing the organisation's policy
that the customer comes first and so on.
(Annual Report 2019-20)
"
We advise our product teams
to design products in such a
way that it is meant to be sold
to our "near and dear" ones.
Monthly credits: We have started "monthly" credit
of interest on savings accounts, against the industry
practice of Quarterly credits. So, our customers
(Annual Report 2019-20)
MD and CEO message to employees and shareholders
(Annual Report 2019-20)
Tetun on equity, and enjoying nantiational respect
and admiration. We aspire to be on that list, and are
passionate about building such a bank. We have already
sown the seeds for such a bank.
For a country as large and
diverse as India, and a
country set to be world's
third largest economy by
2030, there are few "world-
class" banks in India.
(Annual Report 2019-20)
3
IDFC FIRST
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