Sustainability Report 2021 Vivara

Message from Management 102-14 Strategy, implementation and sustainability Resilience, creativity, sense of ownership, care and commitment: these are some of the words that help explain our sustainable growth record- ed in 2021. The year had good results, greatly influenced by the commitment to deliver on our goals, even in challenging times. Through the Onyx Project, whose aim was to review our strategic planning, we strengthened our governance and designed a new structure for managing projects for the coming years, based on four pillars aligned to the growth ave- nues informed in the IPO process. The environ- mental, social and governance (ESG) topic was included in the Business Sustainability pillar, also ensuring greater governance of the topic, which unfolds in the different business areas and links sustainability goals to the variable bonus of a larger number of executives and teams. We met the goal of our expansion plan, open- ing 46 points of sale, supported by investments of more than R$100 million. Life by Vivara cel- ebrated its ten years in style, getting a "new look", registering significant sales and custom- er base, as well as greater autonomy in relation to the brand it was born under. We also had an increase in production capacity at the Manaus factory, creating more than 250 job openings in the region. Sales at the stores opened last year have ex- ceeded our initial expectations, resulting from an intensive training routine for our sellers to ensure customer service excellence at stores, an increasingly efficient product strategy and closer monitoring of points of sale. With physical store operations returning to nor- mal without any restrictions in mid-May, the share of digital channel in total sales stabilized, accounting for 17.4% of the company's total revenue and proving to be a complementary and strategic channel for us. The digital expe- rience of our customers and the omnichannel strategy showed great advances in the year. We enabled interstate sales in over 50 markets, integrated buyer's journeys, improved user ex- perience and reduced delivery times. We managed to grow rapidly, opening the high- est number of stores in our history and, yet, turned our business profitable. Net operating revenue grew 37.7% from the previous year and 23.7% in relation to 2019, the pre-pandem- ic period. Net income increased 95.8% in rela- tion to 2020 and by almost 32.3% compared to 2019, reflecting the work of a committed and engaged team. These results only make sense if they can be sustained over time, ensuring business perpe- tuity in the financial, social, and environmental aspects. We established our Vision of the Fu- ture for Sustainability, built with the participa- tion of several areas of the company and that defined as its focus the empowerment of wom- en, diversity, and social and environmental re- sponsibility in raw materials and operations. We have taken another key step to strength- en our diversity journey at Vivara, with internal campaigns and the development of our Diversi- ty and Women Empowerment Program, which will be rolled out in 2022. In 2021, women held 87% of our leadership positions. Our Supply Chain Audit and Development Pro- gram ensures the responsible sourcing of our raw materials. We invest in campaigns focused on the circular economy, with about 25% of our gold coming from recycling, avoiding primary ex- traction. We maintained our commitments to in- ternational initiatives such as the Initiative for Re- sponsible Mining Assurance, the United Nations Global Compact and the UN Women's Empower- ment Principles, and joined national movements supporting environmental preservation. Despite a still troubled scenario in an election year, with negative pressures affecting the con- sumer market mainly due to higher inflation and interest rates, we see a year of opportuni- ties in 2022. Our balance sheet remains solid and balanced to sustain a rapid growth cycle, combined with sufficient investments to pave the way going forward. We will also continue to strengthen our sustainability agenda, with the consolidation of commitments by establishing our ESG targets. Over the last 59 years, Vivara has built its lead- ership in Brazil's jewelry market. In 2022, we will celebrate 60 years of Vivara and continue to spearhead the consolidation of the jewelry market in Brazil. We look towards Vivara's con- tinuity by overcoming new obstacles, aware of our responsibility to shareholders, employees, customers and partners in our network. These relationships of mutual trust are what have shaped us over the last six decades, and will continue to guide who we are over the next 60 years. Thank you very much! We are sure that we are building a fantastic story - even more unique and special. 6 SUSTAINABILITY REPORT 2021 VIVARA PAULO KRUGLENSKY CEO SUSTAINABILITY REPORT 2021 VIVARA 7

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