Investor Presentaiton
Focusing on increasing product sales in retail digital channels
Figures given for JSC Bank of Georgia standalone
Number of transactions*
Share of digital
channel
transactions
Products sales in digital channels**
millions
thousands
60.2%
62.6%
63.9%
65.5%
68.0%
Share of
products sold
digitally
45.2%
44.1%
42.5%
47.1%
70.3%
111
96
97
1
14
87
86
1
1
12
12
1
1
20
12
11
21
21
21
1
22
20
1
1
52
52
53
1,726
116
671
633
1,609
578
58
74
37
550
39
65
00
60
63
613
541
511
567
4Q22
1Q23
2Q23
■mBank/iBank/sCoolApp Other digital channels
3Q23
4Q23
4Q22
1Q23
2Q23
3Q23
4Q23
BOG Pay Terminals
ImBank/iBank/sCoolApp
Other digital channels
ATMs
Human-assisted channels
Significant increase in products sales in digital channels in 4Q23 was
partly driven by gamification launched in BOG APP during the quarter
*In 2Q23, we changed the methodology of calculating the number of transactions and now include payments, transfers, currency conversions, P2P transactions, cash-ins and cash-withdrawals. Product sales were excluded from the count of
transactions. The previous periods have been restated. Other digital channels include smaller-scale channels such as bogpay.ge. Human-assisted channels include branches and a call center. Share of digital channel transactions: Sum of number of
transactions made through mBank, iBank, sCoolApp and other digital channels divided by total number of transactions made.
**In 2Q23, we changed the methodology of calculating the share of products sold digitally and currently include all types of products sold by the Bank. The previous periods have been restated. Share of products sold digitally: Sum of products sold
through mBank, iBank, sCoolApp and other digital channels divided by total number of products sold.
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