Santander Group Strategy Update
Speedboats
Openbank is Europe's largest full service digital bank, with
best in class UX, and a business model which should lead to
c.20% ROTE and 25%-35% C/I
How will Openbank create value?
Attract, engage and retain customers
without a branch network, best user
experience and profitability
1
Countries
Today
Medium-term
10
Total customers
1.2Mn
>2Mn (2x)
Loyal customers /
38%
35%-40%
active customers
Avg. # products²
4.6
3-5
Become the leading "Banking as a
Service" platform to serve third parties
per loyal customers
NPS
#2
Top
(among peers)
Build a "model bank", a world-class
retail banking infrastructure to replace
legacy systems
Santander
(1) Long term business model across Europe and Americas
(2) Products include current account, saving accounts, deposits, debit cards, credit cards, direct debit, payroll, mortgages, consumer loans, investments & robo advisory
36View entire presentation