Investor Presentaiton

Our Strategy Asia Wealth Digital Business Services Financials Opening up a world of opportunity Energise for growth: to be 'fit for the future' Inspire a dynamic culture ♦ Reenergise our culture to succeed with purpose ◆ Bring our values to life, everywhere Adopt future ways of working Champion inclusion Increase diverse representation, particularly at senior levels ◆ Close gaps in employee engagement in under- represented groups Improve our diversity data and benchmark our actions Develop future skills Source and build future skills and capabilities Deepen the prevalence of digital, professional and enabling skills across HSBC Secured inputs from ~120K colleagues and engaged with over 2.5K customers to shape our refreshed Purpose and Values Launching new leadership expectations to: "Give life to our purpose" "Unleash our potential" "See it through" Group Executive Committee: c.75% members in post for just over a year or less Stonewall TOP GLOBAL EMPLOYERS 2020 Achieved >30% female leaders in 2020 Increase to >35% female leaders by 2025 Published new Race Commitments, including to more than double our black senior leadership population by 2025 Recognised within Top Global Employers index for LGBT staff (Stonewall) in 2020 Founding Partner, Global Business Collaboration for Better Workplace Mental Health ୪୪ gloat Expanding HSBC University, our in-house technical and performance academy for Future Skills, Digital, and Sustainability Launching new and leading enabling technologies (Learning Experience Platform and Talent Marketplace) 23

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