Investor Day Summary slide image

Investor Day Summary

TANGERINE OVERVIEW Canada's #1 Digital Bank and the official and exclusive Bank to the Toronto Raptors¹ ~95% -97% 55 Industry Leading NPS2 Digital Onboarding Digital Transactions KEY STRATEGIC FOCUS: • • • • . Simplicity -91% Digital Sales Simple market-leading products that appeal to value-conscious Canadians Deliver a seamless Client Experience through digital innovations Great rates, simple products, and no unfair fees Velocity Enhanced self-service options, adding speed and agility (eg. New client multi-product enrollment up 6 times) Nimble modern platform supporting rapid development cycles A low cost, scalable, digital approach Partnerships Accelerating momentum through the Toronto Raptors Deepening client relationships by introducing SCENE Loyalty Collaboration opportunities with Scotiabank (eg. Procurement) Modern Platform 90 Scalable: Nimble, low cost systems provide a holistic client view without legacy issues. 1 Effective July 1, 2018 Speed & Agility Agile-Like: Rapid Development Cycles enable new product & feature delivery quickly and efficiently. Value-Conscious Self-Directed Tech-Friendly Higher Client Growth from Cross-buy ~50% Clients Own Multiple Products Primary Clients = Stickier Relationships # Primary Clients +30% Y/Y Strong Client Advocacy 50% New Clients via Referrals Strategy offers superior growth opportunities: Accelerating momentum on collaboration opportunities between Tangerine and Scotiabank • Everyday Banking product suite offers diversified NIAT profile in the face of intensified competition and low rates Strong growth in new client and Primary Banking customers Focus on multi-product client relationships Tangerine Investments among fastest growing index funds Line of Credit Offering to be launched in 2018 93% of Tangerine's clients are linked to competitors: Big 5 (ex- Scotiabank) and Credit Unions Client-Driven Innovation Incubator: Identify, explore, and pilot new technologies and solutions to meet evolving Client needs. Unique 'Orange' Culture > Team Tangerine: Our unique culture and lean team are an essential part of how we deliver. Award Winning Approach Consistently Recognized: J.D. Power Customer Satisfaction seven years in a row, IPSOS, and Digital Brokerage Awards Scotiabank 21 2 FY2017
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