2021-2023 Sustainability Plan and Financial Performance

Customers Leveraging on The largest customer base with 70 mn customers1 World's largest customer base in power market Europe Latam Total Customers 95% 28 mn Urban areas 5% Rural areas enel A big platform Total customers 42 mn Customers (#) 70 mn Headcount (#) 9.5k Power and gas customers. 2020 expected figures (except for # of customers) 1. 2. Real terms A highly digitalized customer base Digital interactions 1 mn Digital customers (#) 17 mn per day (#) An efficient platform Opex/Customer 2023 vs 20202 -17% 39

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