Investor Presentaiton
STRATEGY & TRANSFORMATION
Customer insights enable Group innovation and service excellence
•
•
•
.
Auto check-in on mobile: industry-leading; drives customer
advocacy; reduces footprint at major airports
RedApp: provides customer history and information directly to
cabin crew and ground staff on iPads
Webchat: Australian industry-leading; proactively tracks and
assists customers through online booking process
Mobile travel companion: app provides personalised assistance
on day of travel
Cross sell through digital channels: utilise customers data for
personal offerings
New targeted marketing technology: enabling more tailored,
personalised and effective marketing for Jetstar
Loyalty-led innovation: across Qantas Frequent Flyer and
adjacent business
From breakfast
meeting to boarding
in just three clicks.
Check-in now comes to you.
Melbourne
Need help?
QF11
10:09
Jetstar
SYD LAX
Now boarding
at Gate 8
Departs
Arrives
11:45 06:30
We're online and available
to answer any questions.
Chat now
AUSTRALIA DAY SALE
Explore your own backyard for less
Anthony, based on your last trip to the Whitsundays here
are some Australia Day Sale fares you might like:
$109
$59
54
54View entire presentation