Investor Presentaiton
TO BEGIN
METHODOLOGY
GRI 102-43 ● 102-44
10
The first step in obtaining the materiality matrix
was to identify the ESG (environment, social, and
governance) topics relevant to the financial sector
and to our activity in particular. Then, we carried
out an online survey that obtained 991 responses
and revealed which of these topics are more or less
important in the view of our main stakeholders.
Topics related to ethics and transparency, client
satisfaction, and investment in financial education
stood out among the concerns pointed out by the
public consulted - suppliers, clients, and employees.
The intersection between the result of the
consultation and the business vision of our
managers generated the company's materiality
matrix. The matrix is a chart used to compare the
company's view of the impact of the topics on
the business with the expectations of external
stakeholders. This analysis reveals the highly
relevant topics to be prioritized in the management
of the business, called material topics.
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