Sustainability Report 2020

78 Creating value Who we are? Accelerating actions to achieve the SDGs | People | Planet | Prosperity | Peace | Partnerships | Appendices E> Conduct Guide to Live the Values Non-compliance Transparency Mailbox Through the Program: Living the Values integrated by the work and participation of all the collaborators, specific behaviors were defined for the experience of our values. In its implementation, awareness mechanisms were established on the importance of living them, as well as a permanent recognition program that generates productive and highly satisfactory work environments. To support the dissemination of our ethical guidelines, we have an internal document called "Conduct Guide for Living the Values", in which the collaborator is invited to reflect on the importance and significance of living our values, inside and outside the company. >> Delivery of information on Living Values in 2020 In order to ensure adequate and correct compliance with our Code of Conduct and Ethics, we have a reporting mechanism called the Transparency Mailbox, which consists of an email address ([email protected]) where collaborators, clients, suppliers and the community in general, can report non-compliance or lack of experience of the values stated in the codes already mentioned. The Non-compliance Transparency Mailbox is a safe and confidential channel in which all complaints received are attended to, with detailed monitoring and the user can be informed of their progress until the final resolution. To ensure a healthy environment and promote complaints about any deviation, we maintain a permanent internal communication campaign with messages alluding to living our values as well as compliance with the codes. All information accumulated in the mailbox is analyzed directly by the General Management and Human Capital, who make the decisions that are pertinent to the case. Through this channel, any complaint can be made in a completely secure, anonymous, and confidential way. For this purpose, an Evaluation and Monitoring Committee has been formed, which is composed of the following: Permanent evaluation members: Managing Director Alliance for Integrity Aligned with our PSBM objectives, this year we joined the Alliance for Integrity to promote and defend human rights against corruption and increase integrity awareness so that more companies and organizations adopt this objective through the exchange of experiences local and global. We are part of a global network of representatives from a wide variety of industries, sectors, and regions to discuss their experiences with other experts and inspire more companies to join and overcome the great challenge of fighting corruption. Alliance for Integrity is the only global initiative empowering companies to collectively fight corruption through practical solutions to strengthen the compliance capabilities of companies and their supply chains. With this initiative we endorse our ethical commitment towards collaborators, suppliers, Collector Partners, and communities with which we interact. LOCATION # OF COLLABORATORS Director of Human Capital CP Acapulco 11 CP Xalostoc 56 CP San Luis Potosi 40 Members related by evaluation request: [email protected] CP Queretaro 67 Director of Administration and Finance CP Monterrey 63 Collection Director YEAR # OF REPORTED CASES RESOLVED CASES PENDING TO RESOLVE CP Toluca 20 Director of Recycling 2020 11 11 0 CP Merida 16 Director of Sustainability 2019 16 16 0 CP Guadalajara Central Office 38 2018 19 19 0 6 Recycling Plant 70 TOTAL 387 102-16, 102-17, 103-1, Sustainability Report PETSTAR GRI 103-2, 103-3, 102-16, 102-17, 406-1, 413-1. 2020 WE SUPPORT LOBAL COM 1,2,4, GENDER 5 Y 5, 10. 16 PLACE AND STRONG INSTITUTIONS DECENT WORK AND ECONCH GROWTH 10 REDUCED INFOSALITIES 12 RESPO Σ Alliance for Integrity 16 PEAGE, JASTICE AND STRONG AND PRODUCTION Earth QO Charter. III. WHAT WOULD YOU DO? Creating value Who we are? Accelerating actions to achieve the SDGs | People | Planet | Prosperity | Peace | Partnerships | Appendices ce rity Alliance for Integrity Sustainability Report PETSTAR 79 2020 E

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