Mobile Financial Services Regulatory Framework

However, the BSL should work stakeholders to come up with a work plan to achieve interoperability. This should not be imposed on the service providers as the ultimate cost borne by them will be directly transferred to the customers which will consequently inhibit financial inclusion. Though the BSL has developed the MMFS Guidelines, there is need for the development of a framework for Consumer protection, which will cover, inter alia, the following: Fairness-treatment of customers 8

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