Investor Day 2021 - Maybank Group's Five-Year Strategy: M25
Maybank2020: Achievements in Key Strategic Objectives
The Top ASEAN Community Bank
To be a leading retail & commercial financial services provider in ASEAN,
leveraging our regional presence, banking expertise and growth opportunities in ASEAN.
Consumer adoption rate using
digital platforms:
2020: 66.1%
2016: 36.3%
Monetary transactions through
digital platforms (YoY growth):
2020: 53.0%
2016: 34.5%
% of core product sales
generated through digital
platforms:
2020: 78.6%
Regional Retail SME recorded
8.4% five-year CAGR growth
in loans:
2020: RM32.7 billion
2016: 23.8%
2016: RM23.7 billion
Winner:
•
•
Regional winner (Asia Pacific) for Best Website Design
Award 2020 by Global Finance Magazine 2020.
Asia Trailblazer of the Year 2020 by Retail Banker
International Asia Trailblazer Awards 2020.
World's Best Consumer Digital Bank Awards in Asia
Pacific (Malaysia, Indonesia) by Global Finance Magazine
2020.
Best Digital Bank in Malaysia and Indonesia by Global
Retail Banking Innovation Awards 2020
Group Wealth Management recorded 8.3% CAGR growth in total
AUM over the last five years:
2020: RM244.0 billion
2016: RM177.7 billion
Leader in digital banking:
Largest market share in Malaysia with 60.7% in mobile
banking.
Introduced many innovative and first-to-market digital solutions such as:
MAE by Maybank2u, a lifestyle app.
• New and improved Maybank2u app with biometric and Secure2u features.
QRPay and Tap2Phone, affordable digital payment solutions for small
merchants.
•
SME Digital Financing with 10-minute approval.
EzyQ, an online branch appointment system.
Fully digital real-time account opening for SMEs in Malaysia.
• Video Know-Your-Customer (KYC) via Maybank2u, enabling fully digital
customer onboarding in Indonesia.
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