ESG Principles Embedded in Business Practices

After Sales Service BLUE STAR India's largest air conditioning and refrigeration service provider Maintaining around 2 million tonnes of air conditioning and refrigeration equipment Backed by our value proposition "Gold Standard service delivery", we extensively expanded our service reach to Tier 2, 3 & 4 towns and are currently handling 3900 towns with > 1.2 million service calls a year Focus on Same day installation for 90% jobs; response time of 3 hours and turnaround time of 18 hours State of the art 'Remote Monitoring Centre' at Thane ISO 9001-2015 and ISO 45001 certified Accreditations from TAB, NEBB, CMVP, IAQ and NADCA 12

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