Transurban Group Strategy Overview

CUSTOMER AND TECHNOLOGY • Transurban has 8.9 million customers and road users across Australia and North America • In Australia, over 95% of trips are made with a valid account or pass --80% of trips are made by consumers or SMEs and -20% are made by commercial customers - Transurban has a single national retail tolling brand, Linkt - More than 90% of Australian customers spent less than $20 a week on tolls¹ Customer satisfaction rating of 4.4 out of 5 for Linkt call centre -$10.1 million in toll credits to frontline workers and customers impacted by COVID-19 in 2020 - Majority of customers surveyed feel positively about their experience on Transurban roads with the Net Promoter Score trending higher since 2018² In North America, the majority of Transurban road users are E-ZPass account holders³ Transurban continues to stay on top of mobility trends, including: - Connected and automated vehicles - Zero emission vehicles - Road-user charging - Smart mobility Transurban 5.7M 3.2M >90% Australian customers North American road users On-road experience: Net Promoter Score² Customer interactions are digital 35 25 15 5 -5 -15 VIC QLD NSW -25 Jul-18 Jan-19 Jul-19 Jan-20 Jul-20 Jan-21 Jul-21 1. Based on consumer customers spends between 1 July 2020 and 30 June 2021 excluding accounts with zero spend during the period. 2. Net Promoter Score (NPS) measures customer advocacy for a company. NPS is measured with a single survey question and reported with a number from -100 to +100; a higher score is desirable. 3. The E-ZPass Group comprises of member agencies and toll entities across 18 U.S. states that operate an interoperable electronic toll collection program. TRANSURBAN OVERVIEW | AS AT 30 JUNE 2021 11

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