Investor Presentaiton
Woolworths Group Full Year Results 2022
Glossary continued
Net Promoter Score (NPS)
n.m.
PC3
Pick up
PPE
RDC
Renewals
Return on Funds Employed (ROFE)
RT3
Sales per square metre
Scan & Go
SIW
Total net debt
Voice of Customer (VOC)
A loyalty measure based on a single question where a customer rates a business on a scale of zero to 10. The score is the net result of the percentage of
customers providing a score of nine or 10 (promoters) less the percentage of customers providing a score of zero to six (detractors)
Not meaningful
Primary Connect third-party logistics
A service which enables collection of online shopping orders in store or at select locations
Personal protective equipment
Regional distribution centre
A total store transformation focused on the overall store environment, team, range and process efficiency (including digital)
ROFE is calculated as EBIT before significant items for the previous 12 months as a percentage of average (opening, mid and closing) funds employed
including significant items provisions
A new team rostering and store standards solution in Woolworths Supermarkets (Right team, right task, right time)
Total sales for the previous 12 months by business divided by average trading area
A contactless shopping experience that allows customers to scan and pay for items as they shop without needing to use the checkout
Statewide Independent Wholesalers
Borrowings less cash balances including debt hedging derivatives and lease liabilities
Externally facilitated survey of a sample of Woolworths Group customers where customers rate Woolworths Group businesses on several criteria. Expressed
as the percentage of customers providing a rating of six or seven on a seven-point scale
Woolworths
Group
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