Investor Presentaiton
COVID 19: Operational Impact
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SOUTH
INDIAN Bank
Quick Response Team is taking proactive steps to ensure business continuity. This is being
reviewed periodically.
Appropriate measures are taken as part of Business Continuity Plan, in order to ensure that
no interruptions occur in any of the business activities.
Employees were given work from home facility as a safety measure, with adequate IT
infrastructure and enhanced cyber security measures which enabled safe and uninterrupted
availability of service to customers.
All necessary precautions are taken at branches/offices/ATMs to ensure safety of staff and
customers.
Ensured availability of services of more than 98% of branches/ATMs during the lock down
period following all precautionary measures as per the guidelines.
Ensured availability of digital and electronic channels round the clock to provide service
to our customers. Digital transactions have gone up from 83% to 90% during lockdown
period.
Operationalized RBI'S COVID-19 regulatory package, thereby offering payment
moratorium to its eligible borrowers.
Offered loans under Guaranteed Emergency Credit Line to eligible borrowers.
. Introduced SIB INSTA, for self on boarding (Aadhaar OTP e-KYC based) of customers.
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