Kin SPAC Presentation Deck
kin.com | 32
Contact center benefits from significant tech
investment not available to a typical agency
In addition to the insurance and product tech, the Support Team has built its own
tech to optimize for efficiency and an awesome customer experience
Before first
contact:
Algorithmic dialing
and smart call / SMS
routing
Predictive dialing by
time of day & day of
week
COMING SOON
While on a call, in a
chat or during an
SMS conversation:
Policy Administration
System (PAS) pre-fill of
customer data
PAS coverage
recommendations
CRM and PAS data
are integrated
Customer web
session replay, in
near real-time
Phone call recordings,
transcriptions and QA
automations
After the first
contact:
Kintelligent
follow-ups
Uploaded docs are
reviewed by OCR
technology or
Thunderwriting (and
results are sent to
Agents)
kin.
For Every New NormalView entire presentation