Integrated Report / JSL 2021
JSL
ENTENDER PARA ATENDER
INTRODUCTION
JSL
PLANNING
AND FUTURE
PEOPLE AND
CULTURE
BUSINESS
IMPACT
ENVIRONMENTAL
MANAGEMENT
EXCELLENCE FOR THE CUSTOMER
CLIMATE CHANGE:
OUR APPROACH
FINANCIAL
PERFORMANCE
INTEGRATED REPORT / JSL 2021
GRI AND SASB
SUMMARY
ASSURANCE
REPORT
< >
The slogan Understanding to Serve is
the guideline followed by JSL to exceed
customer expectations and strengthen
the business relationship, through the
involvement of different business areas,
from the initial project to the delivery of the
contracted service, offering the necessary
support to meet all specifications during
and after carrying out the logistics services.
Throughout the process, the sharing of
strategies with the customer and JSL's
managerial autonomy guarantee the
necessary agility in decision-making.
Develop a sustainable and long-term
relationship with customers from more than
16 economic sectors, enabling scale gains,
loyalty, contract expansion, sales, negotiation
and cross-selling. The good relationship,
based on trust, and the flexibility offered by
JSL allow the joint resolution of challenges
and the creation of opportunities.
With the low supply of trucks, generated in
the also challenging context of the Covid-19
pandemic, JSL proposed to customers the
use of dedicated trucks. The initiative, in
addition to solving a matter of timing, with
500 dedicated trucks, allowed the company
and customers to plan the expansion
of this mode of transport for 2022.
Satisfaction surveys, carried out by a
dedicated team, monitor relationship
management. Weekly meetings with
commercial managers address the team's
performance. In 2021, JSL sought to
improve the satisfaction survey. A practice
that will be adopted twice a year from 2022
to help with one of the company's biggest
relationship management challenges.
Other mechanisms of continuous
relationship and engagement with
customers are the manifestations in the
Customer Service, data reported to the
Whistleblower Channel and the Transparent
Line, social networks and documents such
as the Integrated Annual Report. GRI 102-43
MAINTAINING
10 BIGGEST CUSTOMERS
FOR OVER 25 YEARS
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