Investor Presentaiton

FY24 strategic focus Purpose We make your world a safer place Strategy Create a stronger, more resilient IAG People Our people are the difference: bringing our purpose to life and delivering our strategy Strategic Pillars O Focus Grow with our customers Net direct customer growth with progress towards one million goal Strong retention rates across Australia and New Zealand Build better businesses Create value through digital IIA insurance profit of at least $250m in FY24 Disciplined cost management delivering reduction in admin ratio On track for goal of $400m in FY26 claims and supply chain efficiencies Enterprise Platform rollout in NSW, ACT, Qld and NZ delivering customer and financial benefits Commercial Enablement technology program commenced Increase customer interaction via digital channels Manage our risks Ongoing uplift in risk maturity iag

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