ANZ 2022 Full Year Results
ANZ 2022 Full Year Results
THE BANK WE'RE BUILDING
Eight goals aligned with our business model
1.
2.
We support a higher share of customers in our target segments
Our customers have greater financial wellbeing over their lifetime,
and implement more sustainable business practices than others
3.
4.
Our customers are more engaged, more loyal and avail themselves of
more of the right products and services than those banking with peers
We serve our customers more efficiently and our systems are safer
and more reliable
Better access to capital
and talent, driving
greater capacity to invest
Value Creation Model
Better customer propositions:
'purposeful', engaging, efficient
and 'safe'
5.
We attract and retain more of the people with the skills required to
reinvent banking, in line with our purpose and culture
Better financial
outcomes
6.
We generate stronger long-term financial results (in terms of
sustainable economic profits) than our peers, which is reflected in our
valuation
7.
Our reputation with customers, community, potential employees and
regulators is better, both absolutely and relative to (domestic)
competitors (existing and emerging)
Better acquisition
& retention,
higher share of
target customers
8.
Our practices and services provide more opportunity for the
community and we have supported and improved positive economic
development and transition
Customers will have
better financial wellbeing,
more sustainable
practices and generate
higher life-time value for
shareholders
Better financial
wellbeing &
sustainability
outcomes
More engaged
workforce
Better data, risk
decisions
and pricing
Higher customer
engagement,
greater use of our products
and services
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