Investor Presentation September 2020
STRATEGIC BUSINESS KPIS - ALL INDICATORS
SIGNIFICANTLY IMPROVED IN H1 2020
H1 2018
H1 2019
H1 2020
Revenue Retention Rate
94%
92%
95%
New Customer 2nd Order Sales
+20%
-8%
+21%
Customer Acquisition Cost (in €)
11
16
10
Own Brands Share (% of food Sales)
14%
15%
17%
Gross Margin (% of Sales)
27.7%
28.4%
30.5%
Basket Size (in €)
54
55
57
Operational Efficiency 1) (in % of Sales)
22.0%
21.0%
20.8%
1) Logistics costs + payment costs + customer care costs
zooplus
Revenue Retention and NC
2nd Order Sales are the key
contributors to sustainable
top line growth
o Customer Acquisition Cost
significantly reduced
Own Brands Share is a key
driver for Gross Margin
Basket size increase is
helpful for operational
efficiency
ZOOPLUS AG | INVESTOR PRESENTATION | SEPTEMBER 2020 13View entire presentation