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Investor Presentaiton

Loans and advances to customers Continued growth in core loan books €84.7bn Group loan book movement in 2016 €1.7bn Dec 15 Loan Volumes Core loan book growth¹ €2.6bn €5.4bn Redemptions on Defaulted Loans, ROI trackers, GB non-core FX / Other Net Lending Growth³ €0.9bn GB non-core business banking² €0.4bn Defaulted loans €1.1bn €78.5bn Dec 16 Loan Volumes Irish businesses €0.8bn UK businesses Acquisition Finance Bank of Ireland Group Core loan books¹ grew by €1.7bn in 2016 Customer loans decreased by c.€6.2bn to €78.5bn; primarily due to FX translation impact of €5.4bn and redemptions of defaulted loans, ROI tracker mortgages and GB non-core business banking loan books² (€2.6bn) ▶ New loan volumes of €13.0bn and acquisitions of €0.2bn in 2016. New lending³ on a constant currency basis increased 1% vs. 2015; Retail Ireland new lending up €0.4bn (9%) Retail UK new lending of £4.1bn broadly flat vs. 2015. New mortgage volumes decreased reflecting our discipline in pricing and risk in H2 2016. Growth in consumer book reflects new partnership with AA Corporate new lending up €0.3bn (18%) vs. 2015. Acquisition Finance new lending down €0.4bn with book remaining flat Redemptions of €14.1bn broadly in line with 2015 We will maintain appropriate focus on risk and pricing ROI trackers €1.1bn ¹Core loan book growth excludes cash from defaulted loans, redemptions of low yielding ROI tracker mortgages and redemptions of GB non-core business banking loans 2GB business and corporate loan books, which BOI is required to run down under its EU approved Restructuring Plan (2015 - £1.3bn; 2016 - £0.9bn) Excludes portfolio acquisitions (2015 - €0.6bn; 2016 - €0.2bn) 9
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