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Investor Presentaiton

Appendix Insurance Strategy Results Reported Embedded value⁹1, $bn Key financial metrics Adjusted income statement, $m FY20 FY19 FY18 8% CAGR Net operating income 1,977 2,720 2,020 Of which: Net interest income (NII) 2,408 2,308 2,217 15.4 13.9 12.2 12.2 Of which: market impacts 102 127 (334) ECL (92) (86) (1) Operating expenses (509) (497) (462) FY17 Share of profit in associates and JVs 1 43 Profit before tax 1,377 2,180 31 1,588 FY18 Reported ANP and VNB, $m FY19 FY20 ANP VNB VNB margin Memo: distribution income* 801 1,041 1,040 33% 34% 36% 34% Financial highlights: ◆ Strong growth in EV91 (8% CAGR) since FY17; reflecting consistent VNB generation and margins; FY20 ROEV of 7.4% (2019: 13.3%) Adjusted revenue of $2.0bn, down 27% vs. FY19, from lower sales due to the global impact of the Covid-19 outbreak, including border closures 3,252 3,382 2,805 2,307 919 1,117 1,225 776 FY17 FY18 ◆ Distribution revenue of $0.8bn, down 23% as a result of lower sales vs. FY19 Manufacturing operating expenses of $0.5bn, up 2% vs. FY19 Limited adverse short term Covid-19 effects on policy lapses, morbidity/mortality and other assumptions FY20 VNB by region 86% FY19 FY20 3% 4% 7% Strategic delivery in 2020: Announced agreement to acquire the remaining 50% equity interest in HSBC Life China, subject to regulatory approvals ◆ Launched HSBC Pinnacle (our digital wealth planning and insurance services) and obtained a FinTech licence in China Launched HSBC Life Well+: core retail Health & Wellbeing proposition; and Benefits+: B2B2C employee benefits and Wellness platform in Hong Kong UK Life Protection sales reached 44k policies (+89% PY) ◆ Launched new core platform in Mexico ◆ Pivoted to remote customer engagement in all markets Strong momentum for future growth: ◆ Hong Kong insurance market share of 19.2% 39, (incl. Hang Seng) up from 12.8% at FY16 ◆ HK: Life Insurance Company of the Year Award 92; Seven Bloomberg Awards including Brand of the year and Bancassurance of the Year 93 UK: Ranked #3 in Onshore Investment Bond, with 11.0% market share 94 (AUM of $1.5bn) *Distribution income (HSBC Life and partnerships) through HSBC bank channels Hong Kong Europe Other Asia LATAM 65
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