Investor Presentaiton

No. 46 of 2012 [Rev. 2016] (j) Consumer Protection monitoring the working and enforcement of laws that directly or indirectly affect the consumer; (k) drawing up and reviewing consumer protection directives and minimum service standards for submission to the Cabinet Secretary; monitoring the development of consumer associations and drawing up and reviewing the rules of practice for registered consumer associations; (1) (m) examining and determining whether a consumer association has the requirements to be an accredited consumer organization in accordance with this Act; and (n) doing anything or all things that are necessary, expedient or convenient for or in connection with the performance of its functions under this Act. PART XI - GENERAL 91. Compliance with Cap. 394 (1) No aircraft shall fly within Kenyan airspace unless such aircraft meets the safety requirements under the Civil Aviation Act (Cap. 394). (2) Passenger air carriers shall provide such services including overnight accommodation or meals as may be prescribed to passengers whose flights have been cancelled or are subject to long delays. 92. General penalty Any person convicted of an offence under this Act for which no penalty is provided shall be liable to a fine not exceeding one million shillings, or to imprisonment for a term not exceeding three years, or to both. 93. Regulations (1) The Cabinet Secretary shall make regulations for the better carrying out of the purposes of this Act. (2) Without prejudice to the generality of subsection (1), the regulations made under this section shall- (a) prescribe anything that is required to be prescribed under this Act; (b) provide for passenger rights and the standards of service by air carriers including access to necessary services while on a grounded air carrier, customer complaints, notification of delays, cancellations, overbooking, baggage concerns, compensation for passengers and the right to deplane where such rights are infringed. (3) There may be annexed to a breach of the regulations made under this section a penalty of a fine not exceeding the sum of five hundred thousand shillings or imprisonment for a term not exceeding two years or both such fine and imprisonment. 94. Representation There shall be consumer representation on all regulatory bodies and the respective appointing authorities shall have due regard to accredited consumer organizations and the Advisory Committee in making such appointments. 38

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