BBVA Bancomer/2018 Annual Report
Code of Conduct communication initiatives
In 2018, communication strategies were implemented to promote suitable leadership qualities and
to prevent any abuse of authority. Work was also undertaken to improve the whistleblowing channel
and reinforce the system in place for preventing conflicts of interest. All under the umbrella of the
#Hazlocorrecto (#Dotherightthing) institutional campaign.
Integrity workshop
Various face-to-face workshops were held in 2018, mainly for the Commercial Network. The
workshops got participants thinking about what acting with integrity really means and how it
should govern the behavior of everyone within the Bank. They were also asked to reflect on the
consequences of failing to act with integrity. The learning took the form of videos and case studies
that focused on the most widely reported improper conduct via the Whistleblowing Channel.
Whistleblowing Channel
The Whistleblowing Channel is effectively BBVA Bancomer's reporting system and is an integral part
of the wider compliance process. It is structured through various channels, which, together, create
an effective means of reporting any breaches of the Code of Conduct that employees, customers,
suppliers or co-workers may spot or notice when going about their work.
Channels
The most common reason for submitting reports were as follows:
42%
11%
19%
9%
11%
B Management style
8%
B Treatment of conflict of interest
B Improper use of resources
B Respect
B Other typologies
B Other issues
Email:
[email protected]
Telephone:
(55) 5621-4188 o al 01-800-001-0011
Global email:
[email protected]
Global telephone:
(34) 9153 77222
15% reduction in the number of
reports received in 2018 with respect to
the previous year, following the implementation of
preventive actions.
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BBVA Bancomer/2018 Annual ReportView entire presentation