How American Water Grows Earnings

AMERICAN WATER Values Safety Trust Our Strategy: Purpose Driven. People Powered. Customer Obsessed. Trusted Source of Everything Water Strategies CUSTOMER OBSESSED The industry leader "Best in Class" execution of business fundamentals Highest in customer satisfaction Set the bar for water quality, water source monitoring, and water technology across US Proven and predictable financial performance and growth SAFETY ZERO INCIDENTS AND INJURIES / LIVE HEALTHY PEOPLE PURPOSE DRIVEN & PEOPLE POWERED CUSTOMERS CUSTOMER OBSESSED. TRUSTED SOURCE AND LEADER FOR EVERYTHING WATER INDUSTRY LEADERS IN CRITICAL INFRASTRUCTURE INVESTMENT AND CUSTOMER GROWTH GROWTH "BEST IN CLASS" EXECUTION OF BUSINESS AND OPERATION FUNDAMENTALS EXCELLENCE OPERATIONAL EXCE Environmental Leadership Trusted source of everything water Teamwork High Performance = We keep life flowing® 4

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