BBVA Bancomer/2018 Annual Report

Materiality Matrix + Importance for stakeholders + Top 12 relevant issues Importance for business No. 2018 BBVA Bancomer material topics GRI Standards Contents 1 Quality of customer care/service GRI 102-40 to 102-44 2 Good Corporate Governance 3 (including transparency) 4 Quality of employment 5 Risk management 6 Solvency and financial management 8 Ecological footprint 9 Products with good quality / price ratio Communication and marketing practices Responsible social and environmental financing GRI 102-18 to 102-39 GRI 417 GRI 401 and GRI 402 GRI 102-14 and 102-16 FS7, FS8 and FS11 Not Applicable GRI 305 GRI 417 10 Compliance system GRI 205 and GRI 417 11 Contribution to the development of local societies GRI 413 12 Diversity GRI 405 37 Importance for stakeholders Communication and marketing practices 4 Quality of customer care/service Good Corporate Governance Quality of employment Compliance system Diversity Solvency and financial management Ecological footprint Contribution to the development of local societies Importance for business Responsible social and environmental financing Risk management BBVA Bancomer/2018 Annual Report

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