Investor Presentaiton

Investor Presentation Initial Management Response EMPLOYEES Remote working since March 13 including more than 10,000 call center agents Provided field employees with necessary hygiene equipment CUSTOMERS Free 6 GB/mo for mobile remote education portal; free 10GB/mo TV+ users for remote education channels Plans to provide free 6GB/mo to university students to access online education platforms (under discussion) Free 500 minutes and 5 GB/mo provided to subscribers in health sector; 10,000 free minutes for family physicians Collection terms eased for subscribers in health sector and subscribers above age 65 Free calls to Consulate Call Center for Turkcell subscribers abroad RETAIL CHANNEL Stores at malls closed (170 out of 1,300 exclusive stores. 4,000+ non-exclusive stores open) Street stores work 6 days of the week between 12pm to 6pm; these stores are provided with hygiene materials NETWORK Network optimization based on Al to manage traffic load actively Network operations teams on alert mode and back-up core capacity is ready for any need Critical equipment orders brought forward and inventory replenished FINANCIAL OTHER Increased emphasis on liquidity management and collection risks Daily financial risk management meeting with CFO; weekly status updates with Group CFOs ; monitoring cash flow on a daily basis Dynamic revenue forecasting and cost control measures Three operators initiated a project with the cooperation of Ministry of Health aimed at identifying high risk groups to virus based on Al, ensuring compliance to lock up rules based on location data and developing a mobile app including updated information on pandemic Note: Retail channel reflects the picture prior to the ease of lockdown actions 14

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