2022-23 SGI CANADA Annual Report
Workforce Transformation and enterprise change management has been a major focus to ensure people
enablement work is executing in unison of Corporate Transformation. These major programs place significant efforts
on ensuring readiness supports (e.g., reskilling, job specific training) to successfully move into new or changing roles
and other required supports.
Talent acquisition encountered significant challenges in 2022-23 resulting from a surge in the employment market
emerging post pandemic. The surge also offered a new competitive element as employees could conceivably work
remotely broadening their employment opportunities. A number of unique strategies were deployed to respond to
the challenges, which have enabled SGI to hire more quickly than before. The challenges are expected to remain over
the next few years and SGI will continue working on new and innovative approaches to respond to business needs
including expanded partnerships.
SGI and the Canadian Office and Professional Employees' Union, Local 397 (COPE 397), are within a one-year
Collective Bargaining Agreement, running from January 1, 2023, to December 31, 2023. Preparation for upcoming
bargaining in 2024 will take place in 2023.
Brokers
The Corporation sells products through a network of 144 independent Saskatchewan brokers who conduct business
from 338 locations throughout the province, and 202 brokers who operate in 1,325 locations throughout the rest
of Canada. To continue delivering insurance products that customers desire, the Corporation works closely with
brokers to obtain input and advice on the changing needs of customers.
The Corporation's brokers are well known in the communities in which they operate and they actively promote
the Corporation's products and services. The Corporation is committed to providing brokers with a stable,
sophisticated market that they can feel confident placing their business with, and to be a leader in enabling broker
technology that supports ease of doing business for both brokers and their clients.
The Corporation's success is built on long-standing and successful relationships with broker partners. It has a
reputation for excellent service to brokers and, if it is to keep that reputation in the rapidly evolving insurance
marketplace, it needs to remain innovative in its approaches to support brokers' success.
Technology
SGI CANADA maintains an in-house insurance system that manages all core insurance functions for the company
(rating, product management, policy, claims, billing, reinsurance, broker management) and hosts a large database
of valuable information in assessing insurable risks and servicing customers. Reporting systems are used to
ensure that management receives timely information regarding operations and to provide complete and accurate
reporting to stakeholders and regulators. Over the years, the Corporation has monitored and responded to changes
in technology to ensure key areas are upgraded in a timely manner. The Corporation's current legacy system has
served it well, but SGI CANADA is in the process of replacing it with a modernized system that will better equip
the Corporation to compete in the digital world and leverage other modern technologies.
The Corporation continues to build business intelligence capabilities to leverage the data in the system to
produce timely, sophisticated and consistent information to support the decision-making required to succeed in
a competitive environment. SGI CANADA is a technology leader when it comes to dealing with broker partners,
and recognizes that continued technological integration with brokers is key to ongoing success. The Corporation
continually works to understand and leverage the technologies supporting efficiencies and ease of doing business
by brokers, and has developed application programming interfaces (APIs) to connect in real-time to broker partners'
online platforms.
2022-23 SGI CANADA Annual Report 13View entire presentation