Investor Presentaiton
Korea MapleStory
Improving Communication and Transparency
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In late February, MapleStory players pointed out that the
information available on our game including probabilities
associated with unlocking valuable items was not clear enough
and that there was a lack of communication.
Related to this, the number of active users, which had stayed
high since the beginning of the quarter, declined beginning in
late February.
We have addressed this issue and announced a policy to
improve communication, transparency, and to maintain the trust
of our players.
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Announced our plan to disclose probabilities for all of our paid
probability-based items in our major games in Korea. We have
disclosed probabilities of some items and will continue to
disclose more going forward.
- Arranged a meeting to receive feedback from key player
influencers and opened a suggestion board where the
development team can respond to questions and suggestions
from players.
Remain committed to ongoing improvements in transparency and
communication to provide further assurance of fairness to players
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Provided compensation to our users in March to April.
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